4.6
186K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:

• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Book face-to-face and video appointments for a range of other healthcare services including physiotherapy and counselling
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, allergies and immunisations
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
Updated on
Mar 25, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
174K reviews
Liz E.A.A (Liz)
February 2, 2024
Frustrating app, it worked well on my old version 10 android, but won't work on my new android 13 phone, it is meant to be compatible with my device. It freezes on the opening screen, which shows just the apps logo and NHS logo, but no options. I've uninstalled & reinstalled & turned my phone off & on, countless times, but still it's not working! It works on my PC, so I contacted the company, whilst they've tried to help, nothing they suggested has rectified it, I've given up & uninstalled it.
64 people found this review helpful
Ford Prefect
March 18, 2024
You design a perfectly good app and then you add a "verification number via text" - and now it really is quite common that the system malfunctions and takes you round and round resending the verification code until it locks you out of the app saying please come back later, but doesn't tell you how long! That's inexcusable but very in keeping with the current state of our NHS.
31 people found this review helpful
John Ross
March 28, 2024
Is mainly a useful app, but this constant text message code to sign in makes the username and password combo useless... there is no need to have this if i want to sign in my own account with my own trusted device, using the app itself. It is every single time for sign in - it is asking for a new code... why not just have a fingerprint signin instead? Also, if you struggle to read SMS messages from a mobile phone (of you even have one) you won't be able to access the app - as no alternative way!

What's new

This release includes various enhancements and bug fixes.
• Medication reminders now available!